Terms & Conditions
1. YOUR CONTRACT IS WITH THISTLEDOWN LODGE
All fitness holidays and weekends advertised or promoted by us are sold subject to the following conditions.
2. BOOKING PROCEDURE
(a) On making a booking with us, each person travelling must accept the terms of these Booking Conditions and pay a non refundable deposit of 10% of the total cost of the Fitness holiday per person. The balance of the price must be paid at least 4 weeks before your check in date. For bookings made within 4 weeks of check in, the full payment becomes due immediately. Any cancellation of a confirmed booking or late or non payment of the balance will carry cancellation charges as set out at clause 4 below.
(b) Your booking is considered definite and a contract will exist between you and TL only when the deposit has been received (or, in the case of bookings made less than 10 weeks prior to check in, when full payment is required at time of booking) and a confirmation invoice is sent to you. No contract will exist between us prior to our issuing the confirmation invoice. If the balance of the price of your holiday is not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply the Cancellation Charge set out in Paragraph 4.
(c) We reserve the right to increase the prices published prior to the time that you book your holiday. Any increase in price will be advised to you before you book the holiday.
3. HOLIDAY PRICES
Our holiday prices include accommodation, all advertised meals/snacks and group fitness & yoga classes, a nutritional advisory, unless stated differently in your booking confirmation letter.
Our prices exclude flights, airport transfers, travel insurance, laundry & dinners. Also excluded are any trips or excursions arranged by yourself during your stay.
4. CANCELLATION BY YOU
You (or any member of your party) may cancel your holiday at any time providing that the cancellation is made by the person who made the booking and is communicated to us in writing. Cancellation will take effect the day such notification is received by us. If you fail to pay your deposit or balance by the due date then your holiday will be automatically cancelled and the following charges will apply. As cancellation incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown below:-
Cancellation fees based on amount of notice given :
4 weeks prior your arrival date 80% of payment will be refunded.
3 weeks prior your arrival date 60% of payment will be refunded.
2 weeks prior arrival date 40% of payment will be refunded.
1 week or less prior to arrival date 30% of payment will be refunded.
Once your holiday has commenced, no refund or part refund or unused portion of your holiday will be repaid in the event of cancellation by you.
Under no cirumstances will we be able to refund the cost of any flights or other forms of transport you may have booked.
Note: If the reason for your cancellation is covered under the terms of your personal travel insurance policy you may be able to reclaim these charges.
5. INSURANCE & HEALTH
WE STRONGLY RECOMMEND THAT YOU HAVE FULL TRAVEL INSURANCE TO COVER THE ACTIVITIES ON YOUR HOLIDAY.
We have arranged suitable public liability insurance that will cover you for accidents that occur during the activities we have arranged during your holiday that are caused by any negligence on the part of our suppliers. You need to have your own travel insurance and provide us with those details in case of emergency . You should also check with your doctor that you are sufficiently fit and healthy to undertake hiking, circuit training, yoga classes and any other physical activity we have arranged. Please check with your own doctor that you are adequately fit and that any medication you may be taking does not prevent you from full participation. If you experience any injury or discomfort during any activity organised for you, then you must stop the activity immediately and advise your holiday host accordingly.
6. AMENDMENTS BY YOU
If, after your deposit payment has been credited to our account, you wish to change any part of your holiday arrangements, or wish to change departure date, we will do our utmost to make the changes, provided that notification is received in writing by the person who made the booking, at least 10 weeks before check in. Please bear in mind that we currently only operate a select number of Fitness Holidays each year and can only offer places on one of the other dates when places are available. We will endeavour to change your booking dates, depending on the availability. We are not able to offer any refund if your dates are not able to be changed.
7. AMENDMENTS BY US
It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally, changes may have to be made (e.g., to itineraries, due to weather, personal trainers, yoga teacher or other arrangements), which we reserve the right to do at any time. Changes are normally minor and we will advise you at the earliest possible date. . If a significant change becomes necessary before your arrival, we will inform you as soon as reasonably possible if there is time before your arrival to do so. Should a significant change occur before your arrival, then provided that it does not arise through circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, booking another holiday with us, or cancelling your holiday and receiving a full refund. If you choose another holiday that is more expensive you must pay any difference, but it if is cheaper we will make the appropriate refund.
(a) Compensation payments will not apply if payment of your holiday has not been received by TL by the stipulated payment date.
(b) Compensation will not be paid if TL is forced to cancel or in any way change your holiday due to unusual or unforseeable circumstances beyond our control such as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, epidemics and pandemics,fire, adverse weather conditions (including snow and volcanic ash), technical or maintenance problems with transport, or other circumstances which amount to force majeure.
8. CANCELLATION BY US
TL reserves the right in any circumstances to cancel your holiday, in which case we will offer a refund in full amount.
9. OUR LIABILITY TO YOU
(a) We accept responsibility for ensuring that the holidays that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness (see below). However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable or unusual and beyond our control. Our liability will also be limited to a maximum of twice the price paid for the holiday (other than in cases of death or injury).
(b) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under English law.
(c) Optional trips booked locally are not our responsibility.
However please note the following:-
There are risks inherent with any activity holiday and with physical exercise.We strongly recommend that you consult your doctor before travel to advise on your ability to undertake strenuous exercise. You should make him and us aware of any medical condition which may affect your ability and comfort when undergoing vigorous exercise.
If you have a problem during your holiday, please inform a member of our team immediately, who will endeavour to put things right. If your complaint cannot be resolved locally, you must advise us in writing on your return within 28 days giving your booking reference number and other relevant information. If you do not follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights in bringing a claim against us. Please note that we cannot guarantee the proportion of male/female in any group, not be responsible for the individual behaviour of any group member or other guest at our accommodation.
11. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
You are responsible for ensuring that you have a valid passport and any necessary visas and any necessary or required inoculations or other health requirements. We do not accept any responsibility if you cannot travel because you do not have the correct documents to travel.
12. THE CONTRACT
By accessing this website you enter into a contract with Thistledown Lodge whereby your use of the website is subject to these terms and conditions.
The information on this website has been prepared solely for the purpose of providing information about Thistledown Lodge, its brands, subsidiaries and associates. Thistledown Lodge will use reasonable care to ensure that the information is accurate at the time it is added to the website. Thistledown Lodge cannot guarantee that the information is accurate and it shall not be liable for any loss or damage that anyone may suffer in reliance on the information on this website.
The information on this website is provided without any warranty or implied term of any kind, including but not limited to any implied warranties or implied terms of merchantability, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded.
Any and all information is subject to change without notice. Publications are subject to availability and their provision is at the discretion of Thistledown Lodge.
You agree that Thistledown Lodge will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from access to other material on the Internet via weblinks from this site.
Links within this website may lead to other websites. Thistledown Lodge assumes no responsibility for the contents of any other websites to which this website has links, as Thistledown Lodge may not have control over such websites. The inclusion of any links to such other websites does not mean that TThistledown Lodge sponsors, endorses or otherwise approves any information or material contained in those sites, or in sites linked to those sites, or has any association with the owner thereof. Any contract for goods or services entered into through such websites will be made with the owners or controllers of those websites and not with Thistledown Lodge.
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